I am not comfortable ordering over the internet. May I pay by check instead?
Absolutely! Please fill out the contact form with the name of the photo, type of print/merchandise, size (if applicable) and quantity for each item you would like to order. Please be sure to also include your mailing address and phone number. I will email you an invoice for your order so that you may pay by check.
I do not see the size that I have in mind. Is it possible to order a size that is not listed on your website?
The sizes currently available were selected based on what I feel best represent the image size and resolution of the photographs being sold. That being said, additional sizes are certainly available. Please fill out the contact form with the name of the photo, type of print/merchandise and your desired size. I will take a look at your request and contact you with options.
My print size selection requires cropping. How is this handled?
At this time, cropping is handled by Alaina Ann when ordering your custom print. If you have a specific cropping request, please leave the details in the "instructions" area while checking out.
Will your logo/watermark print on the photograph I order?
No! The Alaina Ann Photography logo/watermark that is shown on each picture is for copyright protection online. Photographs you order will be void of the logo/watermark. Each print will have a discrete print mark on the back that says "Alaina Ann, LLC" for future reference.
Why are your prices higher than what I would pay at a local drugstore or standard online service for one of my own photos?
All prints and merchandise are printed at a professional lab on high quality materials, raising the base price of each item. In addition to the base cost of the print/merchandise, there is a premium worked in for the creative artwork that I have captured in each photograph. This premium goes toward business and equipment expenses, future business growth and compensation.
How will my order be shipped?
Shipping and handling is free of charge for all orders being sent within the United States. Please allow up to two weeks from the order date for your items to be shipped. Each order is placed promptly after being received and then shipped to Alaina Ann, LLC for quality inspection before being shipped to the client. Generally 10 days is the quickest turnaround time for orders. All orders are mailed using USPS Priority Mail. Please be certain to confirm the correct address is used while processing your order.
At this time, the online store does not allow for international orders. Please use the contact form to initiate your order if you wish to have the items shipped outside the United States.
What happens if I am unhappy with my prints/merchandise once I receive my order?
At this time, all orders are non-refundable. Extra care is taken with each custom order, inspecting the final product for accuracy and quality, before final shipment to the client. If your order arrives damaged, please email firstname.lastname@example.org within 5 days of receiving your order to initiate the replacement process for the damaged item(s).
What payment methods are accepted?
All order payments are received electronically, using the online shop. Both credit card (processed by Stripe) and PayPal payments are available. If you wish to pay by check, please use the contact form to initiate your order. Alaina Ann, LLC requires payment before processing orders.
Are refunds offered?
At this time, all orders are non-refundable and may not be exchanged for other items. Extra care is taken with each order, inspecting the final product for accuracy and quality, before final shipment to the client. If your order arrives damaged, please email email@example.com within 5 days of receiving your order to initiate the replacement process for the damaged item(s).
Will my printed photo look exactly the same as what i see on my screen?
No, you should expect variance. Please keep in mind that each monitor and electronic device display screen shows colors differently. Colors and brightness may vary slightly on the product you receive.
I do not see my question listed, now what do I do?
I am, of course, always available to answer questions! Please feel free to complete the contact form and I will be in touch shortly.